Payment Policy

Effective Date: January 8, 2025

At Levasonali, we are dedicated to providing a secure and seamless payment experience for our customers. This Payment Policy outlines the accepted payment methods, billing processes, and security measures we use to protect your financial information. Please review this policy carefully to understand how payments are handled for your purchases.

1. Accepted Payment Methods

We offer a variety of payment options to suit your preferences:

  • Credit/Debit Cards: We accept major cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: A secure and convenient payment option.
  • Apple Pay and Google Pay: Available for mobile and online purchases.
  • Bank Transfers: Available for large orders or specific cases (domestic customers only).
  • Levasonali Gift Cards: Can be applied during checkout.

All payments must be made in USD.

2. Payment Security

We prioritize the security of your financial data and implement robust measures to protect it:

  • SSL Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology to protect your sensitive information during transmission.
  • PCI Compliance: We adhere to Payment Card Industry Data Security Standards (PCI DSS) to ensure secure processing of payment details.
  • Third-Party Payment Gateways: Payments are processed through trusted providers, such as PayPal and Stripe, which add additional layers of security.

3. Billing

Our billing practices are as follows:

  • Order Charges: Your payment method will be charged at the time of purchase. For backordered items, charges may occur only when the item is ready to ship.
  • Receipts: A detailed receipt or invoice will be emailed to you after your order is successfully placed.

Please ensure that your billing information matches your payment method to avoid delays or transaction issues.

4. Refunds

Refunds for returned or canceled orders will be processed to the original payment method. The timeline for receiving refunds depends on the payment provider:

  • Credit/Debit Cards: Refunds may take 5–10 business days to appear on your statement.
  • PayPal: Refunds are usually processed within 1–3 business days.

For more details, refer to our Return Policy.

5. Taxes

Sales tax is calculated based on your shipping address and will be displayed at checkout. For international orders, customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.

6. Failed Payments

If a payment fails, please follow these steps:

  • Verify that your card details, billing address, and account balance are correct.
  • Contact your bank or payment provider for further assistance.
  • If the issue persists, contact our customer service team at info@levasonali.com for support.

7. Payment Disputes

If you believe there is an error in your transaction or you were charged incorrectly, please contact us immediately at info@levasonali.com or (503) 397-4562. We will investigate and resolve the issue promptly.

8. Contact Us

For any payment-related questions or concerns, please contact our team:

Thank you for shopping at Levasonali. We are committed to providing a secure, hassle-free payment process for all your purchases.