Shipping Policy

Effective Date: January 8, 2025

At Levasonali, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines the details regarding shipping methods, timelines, costs, and other essential information. Please read this policy carefully to understand how we handle shipping for your purchases.

1. Shipping Coverage

We offer shipping services to the following locations:

  • Domestic (United States): All 50 states, including Alaska and Hawaii.
  • International: Shipping is available to select countries, which will be listed during checkout.

2. Shipping Methods

We partner with trusted carriers to ensure efficient and secure deliveries. Available shipping options include:

  • Standard Shipping: Estimated delivery within 5–7 business days for domestic orders.
  • Expedited Shipping: Faster delivery within 2–3 business days for domestic orders.
  • International Shipping: Delivery times typically range from 7–14 business days, depending on the destination.

Delivery times are estimates and may vary due to holidays, weather, or unforeseen carrier delays.

3. Shipping Costs

Shipping costs are determined based on the following factors:

  • The total weight and dimensions of your order.
  • The destination address and chosen shipping method.

Shipping fees will be calculated and displayed at checkout before completing your purchase. Free Standard Shipping may be offered for domestic orders exceeding a specified amount (e.g., $100).

4. Order Processing

We aim to process all orders promptly:

  • Orders are typically processed within 1–2 business days.
  • Processing may take longer during peak seasons, holidays, or promotional events.

Once your order is shipped, you will receive an email confirmation with tracking details.

5. Order Tracking

After shipping, you will be provided with a tracking number to monitor the progress of your delivery. You can use this number to check the status of your shipment on the carrier’s website.

6. Delivery Issues

If you encounter any delivery issues, please contact us immediately at info@levasonali.com or (503) 397-4562. Common issues include:

  • Lost Packages: If your package is marked as delivered but cannot be located, we recommend checking with neighbors or your local post office. If it remains missing, contact us for further assistance.
  • Damaged Items: If your order arrives damaged, please provide photos of the damaged items and packaging. We will work to resolve the issue quickly.

7. International Orders

For international shipments:

  • Customs and Duties: Customers are responsible for any customs fees, import duties, or taxes imposed by their country. These fees are not included in the shipping cost.
  • Delivery Times: Customs clearance procedures may affect delivery timelines.

8. Shipping Restrictions

Certain products may be restricted from shipping to specific locations due to legal, regulatory, or carrier limitations. If your order includes restricted items, we will notify you promptly and assist you in resolving the issue.

9. Contact Us

If you have questions or concerns regarding shipping, feel free to contact our customer support team:

Thank you for choosing Levasonali. We are committed to ensuring a smooth and reliable shipping experience for all your orders.