Privacy Policy

Effective Date: January 8, 2025

At Levasonali, we are fully committed to protecting your privacy and safeguarding the security of your personal information. This Privacy Policy provides a detailed explanation of how we collect, use, share, and protect your data when you interact with our website (levasonali.com), purchase our products, or communicate with us. By using our website and services, you agree to the practices outlined in this policy. We encourage you to read this policy thoroughly to understand how your information is handled.

1. Information Collection

We collect various types of information to ensure an optimized and personalized shopping experience.

1.1 Personal Information

This includes data that directly or indirectly identifies you:

  • Full Name: To personalize communications and experiences.
  • Email Address: For order confirmations, updates, and optional marketing communications.
  • Postal Address: Required for shipping orders and accurate billing.
  • Phone Number: Used to address inquiries, shipping updates, and support issues.
  • Payment Details: Securely processed through trusted payment gateways for completing purchases.

1.2 Usage Data

We automatically collect data on your interactions with our website, including:

  • IP Address: To enhance security and identify general location.
  • Browser Type and Device Information: To optimize website performance for your platform.
  • Pages Visited and Time Spent: To analyze engagement and improve content.
  • Referring URLs: To track how you discovered our site and refine marketing strategies.

1.3 Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

  • Remembering preferences such as language and currency settings.
  • Personalizing recommendations based on browsing history.
  • Analyzing traffic for performance improvements.

You can manage cookies through your browser settings; however, disabling cookies may impact website functionality.

1.4 Communication Information

We retain records of your communications with us to deliver efficient customer service:

  • Message Content: Helps address your specific inquiries and issues.
  • Contact Information: Used for follow-ups and resolving concerns.

1.5 Marketing Preferences

We collect data on your consent for marketing communications:

  • Opt-In: Provided during checkout or account creation.
  • Opt-Out: You can unsubscribe from promotional emails anytime using the link in our emails.

2. Use of Information

We use the collected information for the following purposes:

2.1 Order Fulfillment

  • Securely processing payments.
  • Shipping products and providing tracking updates.
  • Sending order confirmations and delivery notifications.

2.2 Account Management

  • Allowing easy access to order history and saved preferences.
  • Simplifying checkout for returning customers.
  • Ensuring secure account management.

2.3 Customer Support

  • Addressing inquiries and resolving issues.
  • Providing personalized assistance for product recommendations or troubleshooting.

2.4 Personalization

  • Recommending products based on browsing and purchase history.
  • Tailoring content to your preferences.

2.5 Website Improvement

  • Analyzing user behavior to optimize website performance.
  • Ensuring smooth and secure functionality.

2.6 Marketing Communications

  • Sending updates on new products, promotions, and events with your consent.
  • Providing newsletters, special offers, and brand updates.

2.7 Legal Compliance

  • Meeting legal obligations and responding to legal requests or investigations.

3. Sharing of Information

We only share your information when necessary and under strict confidentiality agreements:

3.1 Service Providers

We partner with trusted providers for:

  • Website hosting and maintenance.
  • Payment processing and fraud prevention.
  • Shipping and logistics.
  • Email marketing and customer relationship management.
  • Data analytics and performance tracking.

3.2 Legal Obligations

We may disclose information to comply with applicable laws or legal processes.

3.3 Business Transfers

In the event of a merger, acquisition, or sale, your data may be transferred to the new entity. We will notify you of such changes.

3.4 Affiliates and Partners

We may share data with affiliates and partners under strict data protection agreements.

4. Data Security

We use industry-standard measures to protect your data:

  • Encryption: Sensitive data, such as payment details, is encrypted during transmission.
  • Access Controls: Restricted access to personal data to authorized personnel only.
  • Security Audits: Regular assessments to identify and address vulnerabilities.
  • Secure Storage: Data is stored on secure servers with robust protection protocols.

5. Your Rights

As a user, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Objection: Object to specific types of data processing.
  • Restriction: Request restricted processing of your data under certain conditions.
  • Data Portability: Request your data in a portable format.
  • Withdraw Consent: Revoke consent for data processing at any time.

To exercise these rights, contact us at info@levasonali.com.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or a notice on our website. Continued use of our website after updates constitutes acceptance of the revised policy.

7. Contact Us

If you have questions or concerns regarding this Privacy Policy, please reach out to us:

Thank you for trusting Levasonali. We value your privacy and are committed to protecting your personal information.